To access the emergency shelter please call:
(403)529-1091, toll-free: 1-800-661-7949
Call our helpline at (403)529-1091 and a worker will talk to you about space availability and make plans for you (and your children) to come into the Shelter. We can also help arrange transportation to the Shelter if that is required.
Emergency Shelter
(403)529-1091, Toll Free: 1-800-661-7949
Phoenix Safe House is a 30-bed emergency shelter for individuals with or without children who are experiencing family violence. We provide a safe haven, meals, support, information, safety planning and referrals to other community resources.
Information and access to shelter is available 24-hours a day, 7-days a week, 365 days of the year. To speak to us about accessing the emergency shelter please call our 24 Hour Help-Line. All calls are completely confidential.
Second Stage Shelter
(403)580-8206, [email protected]
Musasa House provides many services including affordable rent, quality childcare, individual support, supported referrals to community agencies, and follow-up services after departure. Musasa House also provides educational support groups for women, children, and teens.
The facility includes ten secure, self-contained, three-bedroom townhouse units which are fully furnished including linens, kitchen utensils and dishes. There are on-site laundry facilities, a fenced outdoor playground, group kitchen area for monthly community kitchen groups, parking with plug-ins, community garden, and convenient access to schools and other essential services.
→ We understand that pets are important members of your family and you may be delaying or avoiding leaving your abusive home due to fear of pets being harmed and wanting to keep them safe too.
→ In order to help you and your pet stay safe, Medicine Hat Women’s Shelter Society and Alberta Alliance for the Safety of Animals and People (Alberta SPCA) have partnered to assist victims of family violence who are leaving abusive situations. The Pet Safekeeping Program provides short-term housing for pets belonging to individuals who are leaving an abusive situation.
For further information, please contact our helpline at (403)529-1091
Safety Plan for Pets